Refund policy
Last updated: 24 October 2026
We want you to try Comfy Elle properly, at home, in real life. That's why our promises are simple.
Our 30-day money-back promise
If you're not happy with Comfy Elle for any reason, email us within 30 days of delivery with your order number and a line about what didn't work for you. We'll refund the price you paid for the underwear to your original payment method.
- Yes, you can wear and wash them first. That's the point of trying them.
- You don't need to post them back. For hygiene reasons we can't resell worn underwear, so we never ask you to return it.
- The money-back promise applies once per customer.
- Original shipping costs aren't refunded, unless the item was faulty or wrong.
Free size swap
Wrong size? Email us within 30 days of delivery with your order number and the size you need, and we'll send the new size free of charge (once per order). There's no need to return the first pair.
Faulty or wrong items
If your order arrives damaged or faulty, or isn't what you ordered, email us a photo within 30 days and we'll send a replacement or give you a full refund, including shipping.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Our money-back promise and free size swap are in addition to these rights.
How long refunds take
Once we approve your refund, we process it within 5 business days. Depending on your bank, it can take a few more days to appear in your account.
How to ask
Email mohamed.lachheb.2000@gmail.com with your order number.